Payment, Shipping & Returns
Welcome to Swan Music Store!
Table of Contents
- All major credit cards: Visa, Master, American Express, and Discover Card.
We offer USPS and UPS same day and next day delivery as faster delivery alternative. The price for these services will be quoted at order time.There will be no handling fee for all customers.
We ship to following countries: United States, Canada, Austria, Belgium, Great Britain, France, Germany, Italy, Norway, Holland/Netherlands, Denmark, Sweden, Switzerland, Israel, Australia, and New Zealand.
Inportant!!! For international shipping, we highly recommend USPS Priority Mail International or Express Mail International (EMS), as they have tracking number. If you choose USPS International First Class Mail (shown as Zone Rates), there is no tracking, and we will have proof of shipment.
International shipping takes 6-14 days for delivery, depending on the shipping method chosen.
Most orders are shipped within 24 hours. Orders are processed Monday through Friday, excluding holidays. Orders received on weekend days and holidays will be processed the next business day.
SwanMusicStore will make every effort to deliver your order as fast as possible. However, there may be certain conditions that may delay your delivery. Please keep in mind the following:
Delivery may be delayed in the event of service interruptions or failures caused by events beyond the control of SwanMusicStore. This includes but not limited to weather conditions and/or interruptions of services provided by our shipping carriers.
For Next Day or 2nd Day shipping methods, your signature may be required upon delivery. Please ensure that someone will be available for signature request upon delivery or the package may be returned to us.
As soon as your order is billed and shipped, we will send an email confirmation with shipment and tracking (if available) details.
Find the USPS, UPS tracking number on your shipping confirmation email and enter that number at either www.usps.com or www.ups.com to check status of the shipment.
Please note that it can take up to 24 hours before tracking information is updated on the shipping carrier's website (your order can be shipped either via USPS or UPS). For orders shipped via USPS please remember that USPS only provides a Delivery Confirmation number which is typically only updated after the delivery has been attempted or completed.
PO Box and FPO / APO Address
We deliver to APO/FPO addresses using the United States Postal Service (USPS). To ship to these addresses, the only delivery method is GROUND service. We do not ship to PO Boxes at this time.
Order Cancelation & Returns
Your satisfaction is always our top priority! But due to health regulations HARMONICAS ARE NOT RETURNABLE. In addition, all sales from Swan Music Store are final. We do not accept returns unless an incorrect shipment was made. If we have made an incorrect shipment to you, you must get a return authorization number and a correct return shipping address before returning the package. If a returned package arrives at the wrong address, or without a return authorization on the outside, the package will be refused and returned to you. We will take no responsibility for packages that are sent to us without following this procedure. If you have received an incorrect shipment, Click Here to request a return authorization number.